Follow us on facebook Follow us on twitter

Ashampoo Support

If you have problems with our software, we think that this might be our problem rather than yours. Therefore we do not only help you, but you also help us to constantly improve our products. Our Team works hard so that every customer can use our software and has no problems with handling it.

Our motto: We're happy to help!

If you have a MyAshampoo account or you are even a premium customer, please use these services, because you will receive preferential treatment.
Go here for support in MyAshampoo 


Ashampoo Support Database

Frequently Asked Questions (FAQ)
Please select the program with which you need help.

Burning Software

Multimedia Software

Security Software

Tools & Utilities

Premium Support Image At the premium support your support request will be preferred to all others and will be dealt with as soon as we receive it. This top service costs only $7.99 for 2 years.

Order premium support here


Direct support contact form

(You find the product version number in the menu in "About this program" or by clicking on the "?" icon in your program.)



Description of the problem
Please describe your problem as detailed as you can. We can then deal with your problem more quickly and in more detail


Shop Support

Do you have a question about your order, payment or delivery? Please feel free to contact
our shop partners:





Supported manufacturers

An overview of the manufacturers we support!
  • BenQ
  • AFREEY
  • AOpen
  • Asus
  • BrainWave
  • Cyber Drive
  • FREECOMpen
  • Delta Electronics
  • Imation
  • Iomega
  • LG
  • Lite-On
  • MicroSolutions
  • Mitsumi
  • NEC
  • Panasonic
  • Philips
  • Plextor
  • RICOH
  • Samsung
  • Shuttle
  • TEAC
  • TOSHIBA
  • TRAXDATA
  • Verbatim
  • WAITEC
  • YAMAHA
  • Pioneer
  • SONY
  • TDK