Ashampoo Support Database

Product: Ashampoo® Media Player+

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• I'd like to play QuickTime® files with Ashampoo Media Player+. Is this possible?
• I can't get Ashampoo Media Player+ to play my files, even though it says that it can do so.
• The player's main window is all messed up! The animated parts look OK but
  everywhere else only random parts of my desktop are displayed.
• I get a weird error message about a missing DLL at startup.
• The relative volumes I set for the files in my playlist got reset to 100% when I reloaded the playlist.
• I get an error message about a wrong version of the
  'Windows Common Controls' at Ashampoo Media Player+ startup.
• I entered my registration key but the program title bar still says 'Unregistered'.
• I lost the license key I purchased / I do not know my license key.
• I'm not satisfied with the program and I want a refund.
• I (don't) want to start my media files automatically with Media Player+.
• The software I purchased shows a message stating that the license will expire in X days.
• Activation failed although I have an Internet connection. An error has occurred.
• Even after I entered the license key, “Activate now” is still grayed out.
• The computer that I want to use to run the program is not connected to the Internet.
• After updating my activated full version, it has become an unlicensed trial version again.
• I have not yet received my trial license key / license key.