Ashampoo Support Database

Product: Ashampoo® Burning Studio 5

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• I entered my registration key but the program title bar still says 'Unregistered'.
• I lost the license key I purchased / I do not know my license key.
• I'm not satisfied with the program and I want a refund.
• The software I purchased shows a message stating that the license will expire in X days.
• Activation failed although I have an Internet connection. An error has occurred.
• How can I execute the Burning Studio with a user account that does not have Administrator rights? (Windows 2000, XP, 2003)
• Even after I entered the license key, “Activate now” is still grayed out.
• The program crashes with a ACDW.DLL error message on my system.
• The computer that I want to use to run the program is not connected to the Internet.
• After updating my activated full version, it has become an unlicensed trial version again.
• A 'medium error' occured while recording a CD/DVD/Blu-Ray.
• A buffer underrun occured.
• Errors were ignored while burning a CD/DVD/Blu-ray Disc.
• An error occured while recording a CD/DVD/Blu-ray Disc.
• An error occured while reading a CD/DVD/Blu-ray Disc.
• An error was found during the verification of the recorded CD/DVD/Blu-ray Disc.
• The application cannot access the file because it is being used by another application.
• There is not enough free space on the disk.
• The program crashes with a ACDW.DLL error message on my system.
• I have not yet received my trial license key / license key.